About account opening certification materials
What certification materials do I need to provide to open an account?
1. Identity certificate for opening an account: ID card (front and back)
2. Proof of personal address for opening an account: account book, driver's license, utility bill, phone bill, bank statement, tax bill, telecommunications business bill.
Proof of address: The public utility document with your name, address and date of issue on it must be a clear color copy in the form of a scan or digital photo. The address certificate must be stamped and the date of issue must be within the past 6 months.
3. My mobile phone number for account opening: To ensure the security of your information funds, please make sure that the mobile phone number for account opening is your real-name authentication mobile phone number in your business hall.
4. Bank Card: We only supports deposit and withdrawal of bank card when opening an account.
In addition to the passport, can the ID card used to open an account use other documents?
Both passports and ID cards can be used as proof of identity. When passports are used as proof of identity, ID cards can be used as proof of address.
Why do I need to upload information for account opening?
As a legally regulated company, all operations of We are carried out in accordance with the regulations of our main regulatory agencies. Regulatory requirements require us to collect customer certification information, valid ID cards and recent (within 6 months) address proofs.
If my first account has been authenticated, do I need to re-authenticate the materials if I open an account again?
If your first account has passed the authentication, you do not need to re authenticate to open an account later.
Can I change my personal information?
You can modify your personal information: mailbox, mobile phone number, bank card information.
If you need to modify the above information, please contact our customer service.
What should I do if an error occurs during the submission of information?
Errors are usually caused by too large files, you can compress and upload the files without affecting the clarity; if there are errors, the customer service will explain the relevant situation, or contact your exclusive customer service.
About deposit and withdraw
What are the ways to deposit and withdraw funds? How long does it take?
1. The deposit methods are:
1) Deposit in USDT and get it instantly;
2) Deposit funds by wire transfer, the arrival time depends on the bank's processing time;
2. The withdrawal methods are:
1) UnionPay withdrawal: arrive on the day (working day);
2) Withdrawing funds by wire transfer, the arrival time depends on the bank's processing time.
* In the event of a statutory holiday, the time of withdrawal will be postponed according to the bank holiday.
Is there a limit for a single deposit? What is the minimum / high deposit?
Single deposit limit: minimum deposit 100USD.
Can the funds in my trading account be transferred to other clients' trading accounts?
No
Can I transfer funds to another account?
Yes
I use multiple deposit and withdrawal methods, how should I withdraw funds?
You can log in to the background and choose UnionPay and wire transfer to withdraw funds.
About trading platforms and accounts
Is there any additional fee or commission for withdrawal?
We does not charge any additional fees or commissions for customers withdrawing funds.
What account types does you have?
We provides two types of accounts: STP standard account and ECN expert account.
What is the difference between a demo account and a real account?
When you conduct transactions in the demo account and the real account, they are all carried out in a real trading environment.
The difference is that the deposits and withdrawals and transaction amounts in the simulated account are virtual, and we does not provide deposit and withdrawal services in the simulated account.
How do I view my transaction history?
You can log in your account password in MT and view your transaction records in the background.
Can I use automated traders and EAs?
Yes
Who should I contact if I encounter problems during the transaction?
If you encounter problems during the transaction, you can send an email to the customer service department mailbox at the first time, or contact your "exclusive customer service", or you can contact us through the official website customer service.
About trading tools
What trading software does use? How to download and use?
We provides the most popular MT trading software in the world, you can log on the official website to download and use.
What multi-account management systems does support? What is the difference?
We supports two multi-account management systems, MAM & MultiTerminal. The introduction of the two can be viewed on our official website.
How to download and use MAM and MAM & MultiTerminal?
For more information, please contact customer service.
Privacy and Security
Is my transaction safe? Is my data protected?
Your transaction is safe, We strictly abides by the regulatory requirements, orders are thrown to the market, customer funds are segregated and managed to provide a top-level fund security environment; at the same time, We are required by regulations to collect customer certification information ID card and recent (within 6 months) address proof, and only used for customer account opening, strictly protect customer privacy.
How to complain suggestions?
If you have any complaints or suggestions, you can log on our official website and submit your related complaints and suggestions.
